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Comment: Updated the note regarding Firefox

This article describes how to download a signed document from the PDF Signing portal.

Signed documents can be downloaded within 30 days of the signing. A reminder is sent to the administrator after 27 days, if the document has not been downloaded. 

Info

If an iPhone or iPad is used with iOS version prior to 11, a third party PDF reader is needed to view the visual signatures in a downloaded document.

Available to role

Signer, Administrator 

Prerequisites

- 

Download signed document from the PDF Signing portal

To download a signed PDF document:

  1. Browse to the current or previous request containing the document.
  2. Open the document view:
    1. For Requests to sign, click on the document image.
    2. For Previous requests, click on the link under Downloadable.
  3. If there are multiple documents, navigate between them using the arrow buttons. Click Download PDF.
    The downloaded signed document can now be distributed.
Note

When you open signed PDFs in Firefox you do not see the digital signatures, you only see the signing page but it is emptyIf a signed PDF is opened in the Firefox browser, the signatures might not be shown on the signature page. This is due to that the rendering plugin does not fully support the PDF format. Open the document in Adobe Acrobat Reader, or in a browser that supports PDF format, for example Chrome or EDGE, to show the visual signatures on the signature page.