Basic branding is included in the Physical ID module, by displaying the customer logotype in PRIME Explorer and User Self-Service Portal.

Nexus provides basic templates for the email notifications included in the common use cases, for example when a card has been activated or is about to expire.

During the implementation project, Nexus consultants or partners adapt the email templates for the customer needs. When the Physical ID module is up and running, email templates can be updated by a user that has the Super user role.

The following email templates are included: 

• Activate employee card
• Deactivate employee card
• Employee card expires
• Employee card has been locked
• Produce employee card
• Send certificate reminder
• Send P12 to employee

The following standard reports are included in the Smart ID solution: 

• All employee cards
• All external cards
• All system users with connected roles
• Locked cards with reason for locking
• All active Personal Mobile users
• All users that have Personal Mobile enabled but have not yet activated it

Supported languages are listed in PRIME requirements and interoperability.

As part of the Smart ID solution, the customer can choose to include the PRIME User Self-Service Portal (USSP). The available self-service tasks in the USSP PRIME Self-Service can help minimizing administrative work.

The following self-service tasks are available in the User PRIME Self-Service Portal:

• Activate Personal Mobile
• Lock card
• Change PKI PIN
• Change PACS PIN
• Renew card
• Request replacement card
• Unblock PIN
• Upload photo

Additional workflows that are included in the price for the Smart ID solution:

• PACS-adapted workflows, depending on what PACS system is used
• More workflows for handling photos, for example upload the photo to AD
• Workflows to manage additional certificates on card for IT administrators
• Workflows to register and issue local SITHS cards (Swedish: tjänstekort)
• User PRIME Self-Service Portal (USSP) workflows, see separate section above
• Export card number to AD for using other applications, such as canteen, follow-me print, library

• Signature pad workflows. The workflows are included in the solution, but the signature pad is an add-on.

  Scroll ignore
  scroll-pdf true scroll-office true scroll-chm true scroll-docbook true scroll-eclipsehelp true scroll-epub true scroll-html true
  For more information on the signature pad add-on, see .

  
  

These additional workflows must be specified during the implementation project, and will be implemented by Nexus consultants or partners.

These choices are available in the standard workflows:

• PIN letter or email for distributing PIN codes
• Approval step in card production or not
• Self-service tasks available for users, if the User Self-Service Portal is used
• How to connect a personal photo for card production: upload, capture, or import photo from Nexus Service Station (if the Nexus Service Station is used, see Smart ID Cards and credentials)
• Manual or automatic workflow to inactivate or reactivate persons
• Automatically activate and deactivate cards for activated and inactivated persons
• Automatically produce cards for new employees

• Let person sign on a signature pad when picking up a card, if the signature pad add-on is used.

  Scroll ignore
  scroll-pdf true scroll-office true scroll-chm true scroll-docbook true scroll-eclipsehelp true scroll-epub true scroll-html true
  For more information on the signature pad add-on, see .

  
  

• Automatically renew cards for active persons

These options must be specified during the implementation project, and will be implemented by Nexus consultants or partners.

Optionally, Nexus Service Station can be used to collect employee photos. There are standard workflows for that purpose, that are included in the solution. The Service Station hardware is an add-on.