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This article describes how an operator orders a card for external production in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases.

When the card has been ordered, it can be initialized. See Initialize temporary card (external production) for more information.

Note

This use case is disabled by default. To enable it, see Enable the Order card (external production) use case. 

Prerequisites

Expand
titlePrerequisites
  • The user (that shall have the card) must be in state "active".
Expand
titleEnable the Order card (external production) use case
  1. Log in to Identity Manager Admin with your admin user.
  2. Go to Home > Identities.
  3. Select and edit User. 

  4. Select the Active tab.

    If you only use external production (no local production), you do not need to create a new Additional Command (that is, step 5 and 6). Instead you can edit the existing Additional Command, which points to "Request card" or "Issue Card" and point it to "Order card", and then clink Save.

    If you use local production, continue with these steps:

  5. In Additional Commands, click New (the pen symbol) to add a row.

  6. In Additional Commands, select Order card to add it to the Process list. 

  7. In Mapping, select CardsMapUserToCard.
  8. Click Save.

Step-by-step instruction for the operator

Expand
titleLog in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.


Expand
titleOrder card for external production

  1. In the Quick search drop-down list, select User and search for the user that shall have a card.

  2. Click Order card under"What do you want to do?".

    Note

    To cancel the process, see "Cancel the process" below.


    Card data and user data is shown. Common name and UPN are fetched automatically.

  3. Click Next to order the card. The card will now be in state processing, which means the card is put in a queue, or ordered (without queue). You can also abort the card order from the queue (when the card is in state "processing"), see Abort temporary card order (external production) for more information.

    Note

    When ordered (without queue), the card is directly ordered in the Nexus GO Cards integration and it will be in state "ordered".


    Note

    Depending on the configuration, there can be options added to the use case, se "Options" below.



Expand
titleCancel the process

Insert excerpt
Create user
Create user
nopaneltrue

Use case details

Expand
titleOverview and technical details


Use case descriptionAs an operator I want to order a card for external production
Outcome
  • The card is ordered or placed in queue waiting to be ordered
  • End state for the card = processing (queue) or ordered (without queue)
Symbolic name

CardsAddonExtProdProcOrder

Process name

Order card

Component

Identity Manager Operator

Process start

On user profile>User>Order card


Options

Expand
titleAbout the options

Insert excerpt
Request card
Request card
nopaneltrue


Expand
titleAdd an approval step

Option: Add an approval step


Expand
titleSelect production type for cards

Option: Select production type for cards


Expand
titleQueue cards

Option: Queue cards


Expand
titleAllow multiple card orders

Option: Allow multiple card orders


Expand
titleSend "Card ordered" email

Option: Send "card ordered" email


Use case scenarios

  • An operator wants to order a card for external production

Related information