If an employee or external card is lost or stolen, the card can be locked, either in the User PRIME Self-Service Portal or PRIME Explorer.
Standard workflow
| Actor | Action | Option | Physical ID | Digital ID | |
|---|---|---|---|---|---|
| 1 | Self-service user | Logs in to User PRIME Self-Service Portal and selects Lock card. | Person contacts Registration officer or Helpdesk, who browses for the person in PRIME Explorer and selects Lock card. | ||
| 2 | PRIME | Locks the card, exports the card data to the PACS system. | - | ||
| 3 | CA | Revokes certificates. | - | ||
| 4 | Person | - | Receives information mail. |
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