If an employee or external card is lost or stolen, the card can be locked, either in Smart ID Self-Service or Identity Manager.
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| Actor | Action | Option | Physical ID | Digital ID | Physical access | |
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| 1 | Self-service user | Logs in to Smart ID Self-Service and selects Lock card. | Person contacts Registration officer or Helpdesk, who browses for the person in Identity Manager and selects Lock card. |
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| 2 | Identity Manager | Locks the card. | - |
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| 3 | Identity Manager | Exports the card data to the PACS system. | - |
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| 4 | CA | Revokes certificates. | - |
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| 5 | Person | - | Receives information mail. |
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Technical references
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The Physical access processes are modified and overwrites the corresponding Digital ID process. |
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