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changes.mady.by.user Ylva Andersson

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changes.mady.by.user Josefin Klang (Deactivated)

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Info
titleUse case scenario

A self-service user has forgotten the password to Smart ID Self-Service and needs a new password.

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Step-by-step instruction for the self-service user

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titleLog in to Smart ID Self-Service

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titleReset forgotten password
  1. In Smart ID Self-Service, click Forgot Password.

  2. Enter your email address, associated with your Smart ID Self-Service account, and click Next. Your password will be reset and you will receive a new password via email with instructions.

    Note

    To cancel the process, see "Cancel the process" below.


  3. Click Next and the email will be sent.

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titleOverview and technical details


Use case description

As a self-service user I forgot my password and I want to reset it

Outcome
  • The user receives a new password via email with instructions
Symbolic name

UsersSelfServiceProcForgotPassword

Process name

Forgot password

Component

Smart ID Self-Service

Required user state

Active

Process start

Self-Service login page>Forgot password


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