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If a person's laptop is lost or stolen, or the software tokens have been compromised, then all active software tokens can be replaced.

Standard workflow


ActorActionOption
1Software token user

In Smart ID Self-Service: Clicks on Replace softtoken. In the displayed form, clicks Confirm.

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2Identity ManagerRevokes all valid software tokens. Displays a form with an option to recover encryption certificate software tokens.-
3Software token user

Optional: Clicks Search and selects one or more encryption certificate software tokens to be recovered.

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4CA

Recovers any selected encryption certificates and issues new certificates for all other software tokens.

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5Identity Manager

Generates and displays passphrases for the certificates in Open Tasks, and shows the software token in Certificates.

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6Software token userFor each software token, receives an email with the certificate attached in a PKCS#12 container and instructions on how to install the certificate locally.-

Technical references

  • PstmProcReplaceSofttokenUSSP

Sub-processes:

  • PstmSubProcReplaceSofttokenUSSP
  • PstmProcSubStartSoftwareTokenRequest
  • PstmProcSubRequestSoftwareToken

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