The following prerequisites apply:

• Servers must have the following installations:
  
  • Personal Smart ID Messaging (Hermod version 2.3.1 or later) on premises or as a service. See Install Hermod.
  • PRIME must Identity Manager must be installed. See Install Identity Manager. 
• Clients must have the following installations:
  • Fully updated Windows 10 
  • Personal Smart ID Desktop App version 1.0 or later. See Install and upgrade Personal Smart ID Desktop App.
  • The virtual smart card (VSC) function must be initialized. For more information, see Create virtual smart card.

1. Set up communication between PRIME Identity Manager and Personal Smart ID Messaging over HTTPS. See Integrate Identity Manager with Smart ID Messaging.  

Popups must be allowed for the running PRIME Identity Manager server to be able to call the Personal Smart ID Desktop App plugout URL. Most browsers block them by default and show a very subtle hint that a popup was blocked.

If the Personal Smart ID Desktop App plugout URL is not called, check your browser's URL bar for any indication about blocked popups and add an exception.

To troubleshoot Personal Smart ID Desktop App, consult the logfile. Here are some common errors and suggestions how to fix them:

Virtual smart card creation failed - Insufficient resources

Error: Virtual Smart Card creation failed! --> System.Exception: The target device has insufficient resources to complete the operation. (Exception from HRESULT: 0x80070142)

Solution: Remove some virtual smart cards and try again.

Virtual smart card creation failed - Operation requires elevation

Error: Virtual Smart Card creation failed! --> System.Exception: The requested operation requires elevation. (Exception from HRESULT: 0x800702E4)

Solution: Make sure you follow the prerequisites listed above. Login as administrator and try again.

Domain mismatch

Error: Domain mismatch error message

Solution: Make sure you use HTTPS for PRIME Identity Manager and Hermod

Smart ID Desktop App crashes

Error: Personal Smart ID Desktop App crashes

Solution: Update Windows