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Standard workflow


ActorActionOptionNewStructure - Physical IDNewStructure - Digital ID
1PersonAsks to renew the card.-


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2Registration officer or Card production administrator

In PRIME ExplorerIdentity Manager: Browses for the person, finds the card, and selects Renew card. Edits person data if needed.

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3Card production administrator

Puts the card in the card reader and renews the card.

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4PRIMEIdentity Manager

Removes expired authentication and signing certificates from the card. Keeps and reuses old encryption certificates.


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5CAIssues a set of new certificates, as needed. The certificates are stored in PRIME in Identity Manager and on the smart card.-Image Removed

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6Registration officer

Prints a PIN information letter.

Alternatively, the PIN information is sent by email.Image Removed

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Technical reference

  • PcmProcRenewEmployeeCard