If an employee or external card is lost or stolen, the card can be locked, either in the User Smart ID Self-Service Portal or PRIME ExplorerIdentity Manager.
Standard workflow
| Actor | Action | Option | Physical ID | Digital ID | Physical access | |||
|---|---|---|---|---|---|---|---|---|
| 1 | Self-service user | Logs in to User Smart ID Self-Service Portal and selects Lock card. | Person contacts Registration officer or Helpdesk, who browses for the person in PRIME Explorer Identity Manager and selects Lock card. |
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| 2PRIME | Identity Manager | Locks the card , exports. | - |
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| 3 | Identity Manager | Exports the card data to the PACS system. | - |
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| 4 | CA | Revokes certificates. | - |
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| 45 | Person | - | Receives information mail. |
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Technical references
| Note |
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The Physical access processes are modified and overwrites the corresponding Digital ID process. |
| Option | Physical ID | Digital ID & Physical access |
|---|---|---|
| Lock employee card | CCProcLockEmployeeCard | PcmProcLockEmployeeCard (see image) |
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