When a person has forgotten or blocked the PIN, it can be unblocked via PRIME Self-Service.
Standard workflow
...
-
...
...
Selects Unblock PKI PIN and enters the new PIN.
...
...
Changes the PKI PIN on the smart card by using the PUK in the background that PRIME stores in an encrypted database field.
...
...
Technical reference
- PcmProcUSSPUnblockEmployeeCard
When a person has forgotten or blocked the PIN, it can be unblocked via PRIME Smart ID Self-Service.
Standard workflow
| Actor | Action | Option | Physical ID | Digital ID | |
|---|---|---|---|---|---|
| 1 | Self-service user | Logs in to PRIME Smart ID Self-Service with AD credentials or the "Forgot Password" process. | - |
| |
| 2 | Self-service user | Selects Unblock PKI PIN and enters the new PIN. | - |
| |
| 3PRIME | Identity Manager | Changes the PKI PIN on the smart card by using the PUK in the background that PRIME that Identity Manager stores in an encrypted database field. | - |
|
Technical reference
- PcmProcUSSPUnblockEmployeeCard
...