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This article is valid for Smart ID 20.11 and later. |
This article describes how to set up virtual smart card management in Smart ID Identity Manager
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, by integrating Identity Manager to Smart ID Desktop App
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and Smart ID Messaging.
Prerequisites
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The following prerequisites apply:
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Step-by-step instruction
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Troubleshooting
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Popups must be allowed for the running Identity Manager server to be able to call the Smart ID Desktop App plugout URL. Most browsers block them by default and show a very subtle hint that a popup was blocked. If the Smart ID Desktop App plugout URL is not called, check your browser's URL bar for any indication about blocked popups and add an exception. |
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To troubleshoot Smart ID Desktop App, consult the logfile. Here are some common errors and suggestions how to fix them: Virtual smart card creation failed - Insufficient resourcesError: Virtual Smart Card creation failed! --> System.Exception: The target device has insufficient resources to complete the operation. (Exception from HRESULT: 0x80070142) Solution: Remove some virtual smart cards and try again. Virtual smart card creation failed - Operation requires elevationError: Virtual Smart Card creation failed! --> System.Exception: The requested operation requires elevation. (Exception from HRESULT: 0x800702E4) Solution: Make sure you follow the prerequisites listed above. Login as administrator and try again. Domain mismatchError: Domain mismatch error message Solution: Make sure you use HTTPS for Identity Manager and Hermod Smart ID Desktop App crashesError: Smart ID Desktop App crashes Solution: Update Windows |
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This article is valid from PRIME 3.9.
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Additional information
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