Questions and answers about Nexus Support

Here are some questions and answers regarding the new support system from Nexus.

We can not move passwords to the new site (double encryption and obfuscation) so new credentials will be sent to you.

Yes, you will have to re-activate Smart ID Mobile App.

The OTP will be sent to your mobile number if we have it registered, otherwise to your email.

If you have tickets you want migrated please let us know. Migrated tickets will contain all information (description, files, solutions, tasks etc).

For migrated tickets, agents will send you an email from the new ticket that you can respond to, since the ticketing system is different.