Use case scenario

A self-service user wants to change the PIN code for a virtual smart card.

This article describes how a self-service user changes the PIN code for a virtual smart card in Smart ID Self-Service.

Prerequisites

Step-by-step instruction for the self-service user

Log in to Smart ID Self-Service

Change PIN

In Smart ID Self-Service, select Cards in the Self-Service menu.
Select the active virtual smart card that you want to change PIN for.

To cancel the process, see "Cancel the process" below.
Click Possible actions and select Change PIN.
A pop up is shown where you click Open Smart ID Desktop App.
In Smart ID Desktop App, your virtual smart card is shown. Click Reset PIN.
Enter the new PIN and click OK.
Close Smart ID Desktop App and go back to Smart ID Self-Service.
In Smart ID Self-Service, click Next.

Cancel the process

To cancel the process:

Overview and technical details

Use case description	As a self-service user I want to change my PIN code for a virtual smart card
Outcome	The PIN code is changed
Symbolic name	VirtualSmartCardProcChangePin
Process name	Change pin
Component	Smart ID Self-Service
Required virtual smart card state	Active
Process start	On the virtual smart card object > Change pin

There are no options for this use case.