Person forgot software token password

If a person forgot the password for the software token, two workflows are available, depending on the type of certificate:

Authentication or signing certificate: the old certificate must be revoked and a new certificate has to be issued with a new password.
Encryption certificate: the certificate can be recovered to get a new password.

Standard workflow for authentication and signing certificates

	Actor	Action	Option

Actor

Action

Option

1

Software token user

In Smart ID Self-Service: Clicks Certificates, clicks on the authentication or signing certificate with the forgotten password, and then on Lock certificates.

For more information, see Revoke all software tokens.

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2

Software token user

In Smart ID Self-Service: Clicks Request softtoken. Select the same software token type as for the locked token.

For more information, see Request or issue software token.

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Standard workflow for encryption certificates

	Actor	Action	Option

Actor

Action

Option

1

Software token user

In Smart ID Self-Service: Clicks Recover multiple softtokens. Select the software token.

For more information, see the Use case: A person needs to recover encryption certificate softtokens, for example to read old emails above.

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