Q & A for end users - Smart ID Mobile App

Use the mobile app

How do I activate a mobile virtual smart card in Smart ID Mobile App?

Download the Smart ID Mobile App and follow the instructions from your service provider to activate your mobile virtual smart card. 

Example: Activate Smart ID Mobile App with a QR code

1. Start Smart ID Mobile App on your mobile device. 

2. Click the QR code symbol on the bottom of the page. 

3. Scan the QR code. 

4. Select a PIN and enter it when prompted. 

5. If fingerprint or face recognition is available on your mobile device, choose to activate them or not.  

6. If you get the option, select a layout of your choice.
   Depending on the configuration, the layout might already be configured for you, and you don't get this choice. 

How do I log in with Smart ID Mobile App?

Enter your PIN or use the biometrics you have chosen to authenticate. 

How do I display the back side of a mobile virtual smart card?

If the mobile virtual smart card has a back side layout configured, then it is marked with an arrow symbol. 

To display the back side of a card: 

1. Start Smart ID Mobile App on your mobile device. 

2. On the virtual smart card, click on the arrow symbol on the bottom right.

3. Verify your identity with PIN or biometrics.

4. Swipe your finger over the display for proof of authenticity.

How to manage PIN

How do I change my PIN?

The PIN of a mobile virtual smart card can be changed at any time: 

1. Start Smart ID Mobile App on your mobile device. 

2. Click on the mobile virtual smart card for which you want to change the PIN. 

3. Click on Change PIN on the bottom of the page. 

4. Enter the new PIN.

What happens if I lose the PIN?

For security reasons, the PIN is not stored anywhere, so there is no way to get it back. Instead, you must reactivate the mobile virtual smart cards for the connected services.

If something happens to my phone

What happens if my phone is stolen?

With the Smart ID Digital ID solution, your administrator can lock the mobile virtual smart cards. When you have a new phone, download Smart ID Mobile App and activate new mobile virtual smart cards in the Smart ID Self-Service. For more information, see Person has changed phone. 

What happens if I buy a new phone – can the mobile virtual smart cards be moved to the new phone?

For security reasons, it is not possible to move mobile virtual smart cards to another device. Download Smart ID Mobile App to the new phone and reactivate the mobile virtual smart cards for the connected services.

Devices and mobile virtual smart cards

Can I have mobile virtual smart cards on multiple mobile devices?

Mobile virtual smart cards are linked to the Smart ID Mobile App in the mobile phone or tablet. If you have several mobile phones or tablets, mobile virtual smart cards can be attached to each unit.

Can I have multiple mobile virtual smart cards on one device?

Yes, you can create several mobile virtual smart cards in Smart ID Mobile App on the same mobile device, and you can mix cards for OTP authentication and online authentication.

When users share a device, can they all use it to authenticate with Smart ID Mobile App?

Yes, several users can use the same device to authenticate. Each user has their own mobile virtual smart cards, with different PIN and services connected.