This article describes how to download a signed document from the PDF Signing portal.
Signed documents can be downloaded within 30 days of the signing. A reminder is sent to the administrator after 27 days, if the document has not been downloaded.
If an iPhone or iPad is used with iOS version prior to 11, a third party PDF reader is needed to view the visual signatures in a downloaded document.
Available to role
Prerequisites
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Download signed document from the PDF Signing portal
To download a signed PDF document:
- Browse to the current or previous request containing the document.
- Open the document view:
- For Requests to sign, click on the document image.
- For Previous requests, click on the link under Downloadable.
- If there are multiple documents, navigate between them using the arrow buttons. Click
Download PDF.
The downloaded signed document can now be distributed.
When you open signed PDFs in Firefox you do not see the digital signatures, you only see the signing page but it is empty.