The following prerequisites apply:

• Servers must have the following installations:
  
  • Personal Messaging (Hermod version 2.3.1 or later) on premises or as a service. See Install Hermod.
  • PRIME must be installed. See Install Identity Manager. 
• Clients must have the following installations:
  • Fully updated Windows 10 
  • Personal Desktop App version 1.0 or later. See Install and upgrade Personal Desktop App.
  • The virtual smart card (VSC) function must be initialized. For more information, see Create virtual smart card.

1. Set up communication between PRIME and Personal Messaging over HTTPS. See Integrate Identity Manager with Smart ID Messaging.  

To troubleshoot Personal Desktop App, consult the logfile. Here are some common errors and suggestions how to fix them:

Virtual smart card creation failed - Insufficient resources

Error: Virtual Smart Card creation failed! --> System.Exception: The target device has insufficient resources to complete the operation. (Exception from HRESULT: 0x80070142)

Solution: Remove some virtual smart cards and try again.

Virtual smart card creation failed - Operation requires elevation

Error: Virtual Smart Card creation failed! --> System.Exception: The requested operation requires elevation. (Exception from HRESULT: 0x800702E4)

Solution: Make sure you follow the prerequisites listed above. Login as administrator and try again.

Domain mismatch

Error: Domain mismatch error message

Solution: Make sure you use HTTPS for PRIME and Hermod

Personal Desktop App crashes

Error: Personal Desktop App crashes

Solution: Update Windows