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Unblock PKI PIN for smart card - online - Digital ID

Owned by Karolin Hemmingsson (Unlicensed)
Last updated: Dec 21, 2023 by Josefin Klang (Deactivated)
1 min read

When a person has forgotten or blocked the PIN, it can be unblocked via Smart ID Self-Service.

Standard workflow



Actor

Action

Option

Physical ID

Digital ID



Actor

Action

Option

Physical ID

Digital ID

1

Self-service user

Logs in to Smart ID Self-Service with AD credentials or the "Forgot Password" process.

-



 

2

Self-service user

Selects Unblock PKI PIN and enters the new PIN.

-



 

3

Identity Manager

Changes the PKI PIN on the smart card by using the PUK in the background that Identity Manager stores in an encrypted database field.

-



 

BPMN process: PcmProcUSSPUnblockEmployeeCard

Technical reference

  • PcmProcUSSPUnblockEmployeeCard



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