When a person has forgotten or blocked the PIN, it can be unblocked via Smart ID Self-Service.
Standard workflow
| Actor | Action | Option | Physical ID | Digital ID | |
|---|---|---|---|---|---|
| 1 | Self-service user | Logs in to Smart ID Self-Service with AD credentials or the "Forgot Password" process. | - | ||
| 2 | Self-service user | Selects Unblock PKI PIN and enters the new PIN. | - | ||
| 3 | Identity Manager | Changes the PKI PIN on the smart card by using the PUK in the background that Identity Manager stores in an encrypted database field. | - |
Technical reference
- PcmProcUSSPUnblockEmployeeCard