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This article describes how an operator reactivates a user in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases.

The user state and the related credentials are set to active. 

Prerequisites

Expand
titlePrerequisites
  • The user is in state "inactive" (has previously been deactivated)
  • The user will only get the default role when reactivated
Note

If the user needs other roles than the default role, you can add them, see Edit roles.


Step-by-step instruction for the operator

Expand
titleLog in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.


Expand
titleReactivate user
  1. In the Quick search drop-down list, select User.

  2. .Search for the user that shall be reactivated. User data is shown in read-only mode.

    Note

    To cancel the process, see "Cancel the process" below.


  3. Click Reactivate user.

  4. In the Reason drop-down list, select the reason for reactivation. The user's inactive related credentials gets active. See "Use case details" below. 

  5. Click Next to reactivate the user. The user will not be notified by email after the reactivation.

    Note

    Depending on the configuration, there can be options added to the use case, see "Options" below.



Expand
titleCancel the process

Insert excerpt
Create user
Create user
nopaneltrue

Use case details

Expand
titleOverview and technical details


Use case description

As an operator I want to reactivate a user in Identity Manager

Outcome
  • End state for user = "active"
  • End state for related credentials = "active", see details below
  • End state for related certificates = "valid", see details below
Related credentialsCredentials - end stateCertificates - end state
Card and related certificatesactivevalid
Virtual smart card and related certificatesactivevalid
Mobile ID and related certificatesactivevalid
Soft token and related certificatesactivevalid


Symbolic name

UsersProcReactivate

Process name

Reactivate user

Component

Identity Manager Operator

Required user state

Inactive

Process start

On the user profile>Reactivate user


Options

Expand
titleAbout the options

Insert excerpt
Request card
Request card
nopaneltrue


Expand
titleAdd an approval step

Option: Add an approval step


Use case scenarios

  • Back from parental leave
  • Back from leave of absence

Related information