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This article describes how you as a self-service user resets a forgotten password in Smart ID Self-Service. You will receive the new password in an email with instructions.

Read more here: Smart ID Workforce use cases.

Prerequisites

Expand
titlePrerequisites
  • The user must be in state "active"

Step-by-step instruction for the self-service user

Expand
titleLog in to Smart ID Self-Service
  1. Log in to Smart ID Self-Service with your user account.


Expand
titleReset forgotten password
  1. In Smart ID Self-Service, click Forgot Password.

  2. Enter your email address, associated with your Smart ID Self-Service account, and click Next. Your password will be reset and you will receive a new password via email with instructions.

    Note

    To cancel the process, see "Cancel the process" below.


  3. Click Next and the email will be sent.


Expand
titleCancel the process

Insert excerpt
Create user
Create user
nopaneltrue

Use case details

Expand
titleOverview and technical details


Use case description

As a self-service user I forgot my password and I want to reset it.

Outcome
  • The user receives a new password via email with instructions.
Symbolic name

UsersSelfServiceProcForgotPassword

Process name

Forgot password

Component

Smart ID Self-Service

Required user state

Active

Process start

Self-Service login page>Forgot password



Use case scenarios

  • A self-service user has forgotten the password to Smart ID Self-Service and needs a new password

Related information