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This article describes how an operator resets a password for multiple users in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases

When the password is reset, information is sent to the users.

Prerequisites

Expand
titlePrerequisites
  • The users can be in state "active" or "inactive"

Step-by-step instruction for the operator

Expand
titleLog in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account.


Expand
titleReset password

  1. In the BATCH ORDERS page select Batch order reset password.

  2. Click Search to get a list of all users.

  3. Select the check boxes for the users that shall have their password reset. 

    Note

    To cancel the process, see "Cancel the process" below.


  4. Click Reset passwords.

  5. Click Next and the password is sent by email to the users.
    The password is rendered by the system.


Expand
titleCancel the process

Insert excerpt
Create user
Create user
nopaneltrue

Use case details

Expand
titleOverview and technical details


Use case description

As an operator I want to reset the password for multiple users

Outcome
  • Password is reset for the users
  • Information is provided to the users
Symbolic name

UsersBoProcResetPassword

Process name

Reset passwords

Component

Identity Manager Operator

Required user state

Active and inactive

Process start

Batch orders>Reset passwords



Use case scenarios

  • An operator wants to reset the password for multiple users

Related information