When the PIN is forgotten or the virtual smart card is blocked, then it can be reset.
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| Actor | Action | Option | |
|---|---|---|---|
| 1 | Virtual smart card user | In User PRIME Self-Service Portal: Clicks the Credentials tab, selects the virtual smart card and then Reset PIN. | Registration officer starts the process in PRIME Explorer. |
| 2 | Personal Desktop App | Starts and prompts the user to confirm PIN unblock. | - |
| 3 | Virtual smart card user | Confirms and enters a new PIN. | - |
| 4 | Personal Desktop App | Encrypts and stores the PIN on the trusted platform module (TPM). | - |
| 5 | PRIME | Confirms that the PIN reset was successful. | - |
Technical reference
- PcmProcResetPinOnVirtualSmartCard
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