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This article describes how a self-service user unblocks a card and changes the PIN code in the Cards package in Smart ID Self-Service. 

Prerequisites

Expand
titlePrerequisites
  • The card must be in state "active"

Step-by-step instruction for the self-service user

Expand
titleLog in to Smart ID Self-Service
  1. Log in to Smart ID Self-Service with your user account.


Expand
titleUnblock/Change PIN
  1. In Smart ID Self-Service, click Card.

  2. Click Possible actions and select Unblock/Change PIN.

    Note

    To cancel the process, see "Cancel the process" below.


  3. Click Next and Smart ID Desktop App opens up.
  4. If multiple card readers are used, select the correct card reader which the card is inserted into. If only one card reader is used, tes selection is done automatically.
  5. Enter a new PIN code twice.
  6. Click OK in Smart ID Desktop App and you will be directed back to Smart ID Self-Service.
  7. Click Next. 


Expand
titleCancel the process

Insert excerpt
Create user
Create user
nopaneltrue

Use case details

Expand
titleOverview and technical details


Use case description

As a self-service user I want to unblock/change my PIN code for a card

Outcome
  • Unblocked card with new PIN code
Symbolic name

CardsSelfServiceProcUnblockChangePIN

Process name

Unblock/Change PIN

Component

Smart ID Self-Service

Required card state

Active

Process start

On the card profile>Unblock/Change PIN


Options

There are no options for this use case.

Use case scenarios

  • A self-service user wants to change the PIN code for a card, for example, if the password is forgotten or if the wrong PIN code was entered multiple times

Related information