When the PIN is forgotten or the virtual smart card is blocked, then it can be reset.
Standard workflow
| Actor | Action | Option | |
|---|---|---|---|
| 1 | Virtual smart card user | In User Smart ID Self-Service Portal: Clicks the Credentials tab, selects the virtual smart card and then Reset PIN. | Registration officer starts the process in PRIME Explorer Identity Manager. |
| 2 | Personal Smart ID Desktop App | Starts and prompts the user to confirm PIN unblock. | - |
| 3 | Virtual smart card user | Confirms and enters a new PIN. | - |
| 4 | Personal Smart ID Desktop App | Encrypts and stores the PIN on the trusted platform module (TPM). | - |
| 5PRIME | Identity Manager | Confirms that the PIN reset was successful. | - |
Technical reference
- PcmProcResetPinOnVirtualSmartCard
...