If a person forgot the password for the software token, two workflows are available, depending on the type of certificate:
- Authentication or signing certificate: the old certificate must be revoked and a new certificate has to be issued with a new password.
- Encryption certificate: the certificate can be recovered to get a new password.
Standard workflow for authentication and signing certificates
| Actor | Action | Option | |
|---|---|---|---|
| 1 | Software token user | In User Smart ID Self-Service Portal: Clicks Certificates, clicks on the authentication or signing certificate with the forgotten password, and then on Lock certificates. For more information, see Revoke all software tokens. | - |
| 2 | Software token user | In User Smart ID Self-Service Portal: Clicks Request softtoken. Select the same software token type as for the locked token. For more information, see Request or issue software token. | - |
Standard workflow for encryption certificates
| Actor | Action | Option | |
|---|---|---|---|
| 1 | Software token user | In User Smart ID Self-Service Portal: Clicks Recover multiple softtokens. Select the software token. For more information, see the Use case: A person needs to recover encryption certificate softtokens, for example to read old emails above. | - |
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