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A self-service user has forgotten the password to Smart ID Self-Service and needs a new password. |
This article describes how you as a self-service user resets a forgotten password in Smart ID Self-Service. You will receive the new password in an email with instructions.
Read more here: Smart ID Workforce use cases.
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- The user must be in state "active"
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Step-by-step instruction for the self-service user
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- Log in to Smart ID Self-Service with your user account.
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- In Smart ID Self-Service, click Forgot Password.
Enter your email address, associated with your Smart ID Self-Service account, and click Next. Your password will be reset and you will receive a new password via email with instructions. | Note |
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To cancel the process, see "Cancel the process" below. |
- Click Next and the email will be sent.
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Use case details
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| title | Overview and technical details |
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| Use case description | As a self-service user I forgot my password and I want to reset it |
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| | Outcome | - The user receives a new password via email with instructions
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| | Symbolic name | UsersSelfServiceProcForgotPassword |
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| Process name | Forgot password |
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| Component | Smart ID Self-Service |
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Required user state | Active |
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| Process start | Self-Service login page>Forgot password |
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Use case scenarios
- A self-service user has forgotten the password to Smart ID Self-Service and needs a new password
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Options
There are no options for this use case.
Additional information
