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A self-service user wants to change the PIN code for a card, for example, if the password is forgotten or if the wrong PIN code was entered multiple times. |
This article describes how a self-service user unblocks a card and changes the PIN code in the Cards package in Smart ID Self-Service.
Prerequisites
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- The card must be in state "active"
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Step-by-step instruction for the self-service user
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| title | Log in to Smart ID Self-Service |
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- Log in to Smart ID Self-Service with your user account.
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- In Smart ID Self-Service, click Card.
Click Possible actions and select Unblock/Change PIN. | Note |
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To cancel the process, see "Cancel the process" below. |
- Click Next and Smart ID Desktop App opens up.
- If multiple card readers are used, select the correct card reader which the card is inserted into. If only one card reader is used, tes selection is done automatically.
- Enter a new PIN code twice.
- Click OK in Smart ID Desktop App and you will be directed back to Smart ID Self-Service.
- Click Next.
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| Insert excerpt |
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| Create user |
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| Create user |
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| nopanel | true |
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Use case details
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| title | Overview and technical details |
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| Use case description | As a self-service user I want to unblock/change my PIN code for a card |
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| Outcome | - Unblocked card with new PIN code
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| Symbolic name | CardsSelfServiceProcUnblockChangePIN |
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| Process name | Unblock/Change PIN |
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| Component | Smart ID Self-Service |
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Required card state | Active |
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| Process start | On the card profile>Unblock/Change PIN |
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Options
There are no options for this use case.
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Use case scenarios
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Related information
