| Info |
|---|
|
A self-service user has forgotten the password to Smart ID Self-Service and needs a new password. |
...
Read more here: Smart ID Workforce use cases.
...
| Expand |
|---|
|
- The user must be in state "active"
|
Step-by-step instruction for the self-service user
...
| title | Log in to Smart ID Self-Service |
|---|
...
user
...
| Expand |
|---|
| title | Reset forgotten password |
|---|
|
- In Smart ID Self-Service, click Forgot Password.
Enter your email address, associated with your Smart ID Self-Service account, and click Next. Your password will be reset and you will receive a new password via email with instructions. | Note |
|---|
To cancel the process, see "Cancel the process" below. |
- Click Next and the email will be sent.
|
...
| Expand |
|---|
| title | Overview and technical details |
|---|
|
| Use case description | As a self-service user I forgot my password and I want to reset it |
|---|
| Outcome | - The user receives a new password via email with instructions
|
|---|
| Symbolic name | UsersSelfServiceProcForgotPassword |
|---|
| Process name | Forgot password |
|---|
| Component | Smart ID Self-Service |
|---|
Required user state | Active |
|---|
| Process start | Self-Service login page>Forgot password |
|---|
|
...
There are no options for this use case.
...
Additional information
