If a person needs to read old encrypted emails and the encryption certificate is locked, then the certificates can be recovered.
If a person forgot the password, then valid encryption certificates can be recovered to get a new password.
Standard workflow
| Actor | Action | Option | |
|---|---|---|---|
| 1 | Software token user | In Smart ID Self-Service: Clicks on Recover multiple softtoken. In the displayed form, selects one or multiple software tokens. Clicks Next. | - |
| 2 | CA | Recovers the corresponding certificates. | - |
| 3 | Identity Manager | Generates and displays passphrases for the certificates in Open Tasks, and shows the software token in Certificates. | - |
| 4 | Software token user | For each software token, receives an email with the certificate attached in a PKCS#12 container and instructions on how to install the certificate locally. | - |
Technical references
- PstmProcRecoverMultipleSofttoken