Recover software tokens
- Karolin Hemmingsson (Unlicensed)
- Josefin Klang (Deactivated)
- Ann Base (Deactivated)
If a person needs to read old encrypted emails and the encryption certificate is locked, then the certificates can be recovered.
If a person forgot the password, then valid encryption certificates can be recovered to get a new password.
Standard workflow
Actor | Action | Option | |
|---|---|---|---|
1 | In Smart ID Self-Service: Clicks on Recover multiple softtoken. In the displayed form, selects one or multiple software tokens. Clicks Next. | - | |
2 | CA | Recovers the corresponding certificates. | - |
3 | Identity Manager | Generates and displays passphrases for the certificates in Open Tasks, and shows the software token in Certificates. | - |
4 | For each software token, receives an email with the certificate attached in a PKCS#12 container and instructions on how to install the certificate locally. | - |
Technical references
PstmProcRecoverMultipleSofttoken
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