Request or issue card - Physical ID

Standard workflow

	Actor	Action	Option
1	Person	Contacts Card administrator and asks for a new card.	In Smart ID Self-Service: Self-service user clicks Request card.
2	Registration officer	In Identity Manager, browses for person and clicks Produce card.
3	Approver	Approves the card production.	No approval.
4	Identity Manager	Generates a card object with card number, PIN, and PUK.	-
5	Registration officer or Card production administrator	Selects if this card is for single or mass production. If mass production, then a separate mass production process starts. See separate workflow.	-
6	CA	Issues a certificate. The certificate is stored in Identity Manager and on the card.	-
7	Registration officer or Card production administrator	Produces the card, verifies the production status. If the production fails, option to try again or cancel the production.	-

BPMN process: PcmProcUSSPEmployeeCardWithApproval

Technical references

Option	Physical ID	Digital ID
Employee card with approval in Smart ID Self-Service	CCProcUSSPEmployeeCardWithApproval	PcmProcUSSPEmployeeCardWithApproval (see image)
Employee card without approval in Smart ID Self-Service	CCProcUSSPEmployeeCardWithoutApproval	PcmProcUSSPEmployeeCardWithoutApproval
Employee card with approval	CCProcEmployeeCardWithApproval	PcmProcEmployeeCardWithApproval
Employee card without approval	CCProcEmployeeCardWithoutApproval	PcmProcEmployeeCardWithoutApproval
Contractor card with approval	CCProcContractorCardWithApproval	PcmProcContractorCardWithApproval
Contractor card without approval	CCProcContractorCardWithoutApproval	PcmProcContractorCardWithoutApproval
Visitor card with approval	CCProcVisitorCardWithApproval	PcmProcVisitorCardWithApproval
Visitor card without approval	CCProcVisitorCardWithoutApproval	PcmProcVisitorCardWithoutApproval