When an employee card is old or defective, it can be replaced, either in Smart ID Self-Service or Identity Manager.
Standard workflow
| Actor | Action | Option | Physical ID | Digital ID | Physical access | |
|---|---|---|---|---|---|---|
| 1 | Registration officer | In Identity Manager: Browses for the person and selects Replace card. | - |
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| 2 | CA | Revokes the certificates. | - |
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| 3 | Identity Manager | Generates new PUK and PIN. | - |
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| 4 | Identity Manager | Sends card information to the PACS. Old card gets inactive. | - |
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| 5 | Card production administrator | Produces new card, verifies the card. | - |
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| 6 | Card production administrator | Prints PIN information letter. | Sends a PIN email. |
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Technical references
The Physical access processes are modified and overwrites the corresponding Digital ID process.
| Option | Physical ID | Digital ID & Physical access |
|---|---|---|
| Replace employee card | CCProcReplaceEmployeeCard | PcmProcReplaceEmployeeCard (see image) |