This article describes how a self-service user unblocks a card and changes the PIN code in Smart ID Self-Service.

Prerequisites

Step-by-step instruction for the self-service user

Log in to Smart ID Self-Service

Unblock/Change PIN

In Smart ID Self-Service, click Card.
Click Possible actions and select Unblock/Change PIN.

To cancel the process, see "Cancel the process" below.
Click Next and Smart ID Desktop App opens up.
If multiple card readers are used, select the correct card reader which the card is inserted into. If only one card reader is used, tes selection is done automatically.
Enter a new PIN code twice.
Click OK in Smart ID Desktop App and you will be directed back to Smart ID Self-Service.
Click Next.

Cancel the process

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Overview and technical details

Use case description	As a self-service user I want to unblock/change my PIN code for a card.
Outcome	Unblocked card with new PIN.
Symbolic name	CardsSelfServiceProcUnblockChangePIN
Process name	Unblock/Change PIN
Component	Smart ID Self-Service
Required card state	Active
Process start	On the card profile>Unblock/Change PIN

A self-service user wants to change the PIN code for a card, for example, if the password is forgotten or if the wrong PIN code was entered multiple times.