This article describes how to download a signed document from the Signing portal.
Signed documents can be downloaded within 30 days from the request is created. A reminder is sent to the administrator after 27 days, if the document has not been downloaded.
If an iPhone or iPad is used with iOS version prior to 11, a third party PDF reader is needed to view the visual signatures in a downloaded document.
Available to role
Prerequisites
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Download signed document from the Signing portal
To download a signed PDF document:
- Browse to the current or previous request containing the document.
- Open the document view:
- For Requests to sign, click on the document image.
- For Previous requests, click on the link under Downloadable.
- If there are multiple documents, navigate between them using the arrow buttons. Click
Download PDF.
The downloaded signed document can now be distributed.
If a signed PDF is opened in the Firefox browser, the signatures might not be shown on the signature page. This is due to that the rendering plugin does not fully support the PDF format. Open the document in Adobe Acrobat Reader, or in a browser that supports PDF format, for example Chrome or EDGE, to show the visual signatures on the signature page.