Person has changed phone
- Karolin Hemmingsson (Unlicensed)
- Josefin Klang (Deactivated)
- Ann Base (Deactivated)
Owned by Karolin Hemmingsson (Unlicensed)
The current Smart ID Mobile App profile must be locked and a new one must be activated on the new phone, if a person has changed its phone.
Standard workflow
Actor | Action | Option | |
|---|---|---|---|
1 | In Identity Manager, locks the current Smart ID Mobile App profile. For more information, see Lock mobile ID. | - | |
2 | In Smart ID Self-Service, activates a new profile. For more information, see A person needs a mobile ID in Issue mobile ID to person. | - |
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