You are viewing an old version of this page. View the current version.
Compare with Current
View Page History
« Previous
Version 6
Next »
This article describes how you as a self-service user resets a forgotten password in Smart ID Self-Service. You will receive the new password in an email with instructions.
Read more here: Smart ID Workforce use cases.
Prerequisites
Prerequisites
- The user must be in state "active"
Step-by-step instruction for the self-service user
Log in to Smart ID Self-Service
- Log in to Smart ID Self-Service with your user account.
Reset forgotten password
- In Smart ID Self-Service, click Forgot Password.
Enter your email address, associated with your Smart ID Self-Service account, and click Next. Your password will be reset and you will receive a new password via email with instructions.
- Click Next and the email will be sent.
Cancel the process
To cancel the process:
- Click Cancel to close the process.
- Click Next to proceed with the process.
Use case details
Overview and technical details
| Use case description | As a self-service user I forgot my password and I want to reset it |
|---|
| Outcome | - The user receives a new password via email with instructions
|
|---|
| Symbolic name | UsersSelfServiceProcForgotPassword |
|---|
| Process name | Forgot password |
|---|
| Component | Smart ID Self-Service |
|---|
Required user state | Active |
|---|
| Process start | Self-Service login page>Forgot password |
|---|
Options
There are no options for this use case.
