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This article describes how an operator temporarily deactivates a user in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases

The user's relations to credentials are kept but the user's roles are withdrawn.

Prerequisites

Expand
titlePrerequisites
  • The user must be in state "active"
  • All roles will be withdrawn. If the user is reactivated later, the user will only get the default role. See Reactivate user.
  • Add reasons for deactivation in Identity Manager Admin. The reasons will be shown in a drop-down list in Identity Manager Operator, see Create reason.

Step-by-step instruction for the operator

Expand
titleLog in to Identity Manager Operator
  1. Log in to Identity Manager Operator with your user account. 


Expand
titleDeactivate user
  1. In the Quick search drop-down list, select User. (Or go to the Search page to find the user)
  2. .Search for the user that shall be deactivated. User data is shown in read-only mode.

    Note

    To cancel the process, see "Cancel the process" below.


  3. Click Deactivate user.
  4. In the Reason drop -down list, select the reason for deactivation. The user's active related credentials gets inactive or locked. See "Use case details" below.

  5. Click Next to deactivate the user. The user will not be notified by email after the deactivation.

    Note

    Depending on the configuration, there can be options added to the use case, see "Options" below.



Expand
titleCancel the process

Insert excerpt
Create user
Create user
nopaneltrue

Use case details

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titleOverview and technical details


Use case description

As an operator I want to deactivate a user in Identity Manager

Outcome
  • End state for user = "inactive"
  • End state for related credentials = "inactive"/"locked", see details below
  • End state for related certificates = "on hold"/"revoked", see details below
  • The relation from user to credentials still exists 
  • All roles for the user are withdrawn
Related credentialsCredentials - end stateCertificates - end state
Card and related certificatesinactiveon hold
Temporary card and related certificateslockedrevoked
Virtual smart card and related certificatesinactiveon hold
Mobile ID and related certificatesinactiveon hold
Soft token and related certificatesinactiveon hold


Symbolic name

UsersProcDeactivate

Process name

Deactivate user

Component

Identity Manager Operator

Required user state

Active

Process start

On the user profile>Deactivate user


Options

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titleAbout the options

Insert excerpt
Request card
Request card
nopaneltrue


Expand
titleAdd an approval step

Option: Add an approval step


Use case scenarios

  • Parental leave

  • Leave of absence
  • Need to temporarily deactivate the user

Related information