This article describes how an operator temporarily deactivates a user in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases
The user's relations to credentials are kept but the user's roles are withdrawn.
Prerequisites
- The user must be in state "active"
- All roles will be withdrawn. If the user is reactivated later, the user will only get the default role. See Reactivate user.
- Add reasons for deactivation in Identity Manager Admin. The reasons will be shown in a drop-down list in Identity Manager Operator, see Create reason.
Step-by-step instruction for the operator
Log in to Identity Manager Operator
- Log in to Identity Manager Operator with your user account.
Deactivate user
- In the Quick search drop-down list, select User. (Or go to the Search page to find the user)
. Search for the user that shall be deactivated. User data is shown in read-only mode.
- Click Deactivate user.
In the Reason drop -down list, select the reason for deactivation. The user's active related credentials gets inactive or locked. See "Use case details" below.
Click Next to deactivate the user. The user will not be notified by email after the deactivation.
Cancel the process
To cancel the process:
- Click Cancel to close the process.
- Click Next to proceed with the process.
Use case details
Overview and technical details
| Use case description | As an operator I want to deactivate a user in Identity Manager |
|---|
| Outcome | - End state for user = "inactive"
- End state for related credentials = "inactive"/"locked", see details below
- End state for related certificates = "on hold"/"revoked", see details below
- The relation from user to credentials still exists
- All roles for the user are withdrawn
| Related credentials | Credentials - end state | Certificates - end state |
|---|
| Card and related certificates | inactive | on hold | | Temporary card and related certificates | locked | revoked | | Virtual smart card and related certificates | inactive | on hold | | Mobile ID and related certificates | inactive | on hold | | Soft token and related certificates | inactive | on hold |
|
|---|
| Symbolic name | UsersProcDeactivate |
|---|
| Process name | Deactivate user |
|---|
| Component | Identity Manager Operator |
|---|
Required user state | Active |
|---|
| Process start | On the user profile>Deactivate user |
|---|
Options
About the options
The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.
Add an approval step
Option: Add an approval step
