This article describes how an operator reactivates a user in Smart ID Identity Manager. Read more here: Smart ID Workforce use cases.

The user state and the related credentials are set to active.

Prerequisites

If the user needs other roles than the default role, you can add them, see Edit roles.

Step-by-step instruction for the operator

Log in to Identity Manager Operator

Reactivate user

In the Quick search drop-down list, select User.
. Search for the user that shall be reactivated. User data is shown in read-only mode.

To cancel the process, see "Cancel the process" below.
Click Reactivate user.
In the Reason drop-down list, select the reason for reactivation. The user's inactive related credentials gets active. See "Use case details" below.
Click Next to reactivate the user. The user will not be notified by email after the reactivation.

Depending on the configuration, there can be options added to the use case, see "Options" below.

Cancel the process

To cancel the process:

Overview and technical details

Use case description

As an operator I want to reactivate a user in Identity Manager

Outcome

Related credentials	Credentials - end state	Certificates - end state
Card and related certificates	active	valid
Virtual smart card and related certificates	active	valid
Mobile ID and related certificates	active	valid
Soft token and related certificates	active	valid

Symbolic name

UsersProcReactivate

Process name

Reactivate user

Component

Identity Manager Operator

Required user state

Inactive

Process start

On the user profile>Reactivate user

About the options

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Add an approval step

Option: Add an approval step