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If a person needs to read old encrypted emails and the encryption certificate is locked, then the certificates can be recovered.

If a person forgot the password, then valid encryption certificates can be recovered to get a new password.


Standard workflow


ActorActionOption
1Software token user

In PRIME Self-Service: Clicks on Recover multiple softtoken. In the displayed form, selects one or multiple software tokens. Clicks Next.

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2CARecovers the corresponding certificates.-
3PRIME

Generates and displays passphrases for the certificates in Open Tasks, and shows the software token in Certificates.

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4Software token userFor each software token, receives an email with the certificate attached in a PKCS#12 container and instructions on how to install the certificate locally.-


Technical references

  • PstmProcRecoverMultipleSofttoken
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