This article describes how an operator unblocks a card and resets a PIN remotely in the Cards package in Smart ID Identity Manager. This use case is disabled by default. If you want to enable it, see Enable the Unblock card remote use case.

Prerequisites

The card and the user are in state "active"

Step-by-step instruction for the operator

Log in to Identity Manager Operator

Log in to Identity Manager Operator with your user account.

Unblock card remote

Go to the SEARCH page.
Select Card from the drop-down menu and click Search.
Select the card that you want to unblock, the card state must be active. The card data and user data is shown.
Click Unblock card remote.

To cancel the process, see "Cancel the process" below.
- A challenge code is, for example, displayed in Windows logon when a user is trying to unblock a card. The user gives the challenge code to the operator.
- On the operator side, a response code is generated from the challenge code, and provided back to the user from the operator.
- On the user side, the response code is used to unblock the card, and the user is prompted to add a new PIN.
Click Next to unblock the card.

Cancel the process

To cancel the process:

Click Cancel to close the process.
Click Next to proceed with the process.

Use case details

Overview and technical details

Use case description	As an operator I want to unblock a card remotely through challenge/response codes
Outcome	Changed PIN
Symbolic name	CardsProcUnblockRemote
Process name	Unblock card remote
Component	Identity Manager Operator
Required card and user state	Active
Process start	On the card object > Unblock card remote

Use case scenarios

An operator wants to unblock a card remotely for a user. This can, for example, be done if the user has blocked the card by entering the wrong PIN multiple times.

Unblock card remote

Prerequisites

Step-by-step instruction for the operator

Use case details

Use case scenarios

Related information