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Lock mobile ID (self-service user)

Owned by Ann Base (Deactivated)
Last updated: Dec 08, 2023 by Ylva AnderssonVersion comment
2 min read

Use case scenario

A self-service user wants to lock an own active mobile ID.

This article describes how a self-service user locks an own active mobile ID in Smart ID Self-Service in the Mobile ID package. You can also lock a mobile ID when you click Get mobile ID in Self-Service, and you already have a mobile ID. In that case, a Lock button is available in Self-Service, and after you have clicked Lock, the current mobile ID is locked and you can directly get a new mobile ID.

Prerequisites

 Prerequisites
  • The mobile ID must be in state "active"

Step-by-step instruction for the self-service user

 Log in to Smart ID Self-Service
  1. Log in to Smart ID Self-Service with your user account.
 Lock mobile ID

There are two ways to lock a mobile ID:

In Smart ID Self-Service, on the Dashboard:

  1. Click Get Mobile ID.

  2. If you already have an active mobile ID, click Lock to lock that mobile ID.

    To cancel the process, see "Cancel the process" below.

  3. You will then be directed to the same steps as in Get mobile ID (self-service user).

In Smart ID Self-Service, on the Mobile ID menu:

  1. Click on your active mobile ID.
  2. Select Possible actions and click Lock Mobile ID.
 Cancel the process

To cancel the process:

  • Click Cancel to close the process.
  • Click Next to proceed with the process.

Use case details

 Overview and technical details
Use case description

As a self-service user I want to lock my active mobile ID

Outcome
  • End state for mobile ID = "locked"
  • End state for the certificates in Identity Manager = "revoked" 
  • End state for the certificates in CA = "revoked" 
Symbolic name

MobileIDSelfServiceProcLock

Process name

Lock mobile ID

Component

Smart ID Self-Service

Required mobile id state

Active

Process start

On the Self-Service start page > Lock mobile ID

Options

There are no options for this use case.

Related information

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