This article describes how an operator reactivates a card for a user in the Cards package in Smart ID Identity Manager. (The card is activated again.)

Prerequisites

The card is deactivated
The user must be in state "active"

Step-by-step instruction for the operator

Log in to Identity Manager Operator

Log in to Identity Manager Operator with your user account.

Reactivate card

Go to the SEARCH page.
Select Card from the drop-down meny and click Search.
Select the card that you want to reactivate. The card data and user data is shown
Click Reactivate card.

To cancel the process, see "Cancel the process" below.
- Possible certificates will be reactivated.
Click Next to reactivate the card.

Depending on the configuration, there can be options added to the use case, se "Options" below.

Cancel the process

To cancel the process:

Click Cancel to close the process.
Click Next to proceed with the process.

Use case details

Overview and technical details

Use case description	As an operator I want to reactivate a card
Outcome	End state for inactive cards = "active" End state for inactive/on-hold certificates = "valid"
Symbolic name	CardsProcReactivate
Process name	Reactivate card
Component	Identity Manager Operator
Required card state	Inactive
Process start	On the card object > Reactivate card

Options

About the options

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

The script already exists with default values, so you only need to change the values as needed, not create the script.

Add an approval step

Option: Add an approval step

Default = false
To set the option, see here: Cards - Manage option to add an approval step

Allow multiple active cards

Option: Allow multiple active cards

Default = false
To set the option, see here: Cards - Manage option to allow multiple active cards

Use case scenarios

An operator wants to reactivate a card for a user