This article describes how a self-service user locks an own active mobile ID in Smart ID Self-Service in the Mobile ID package. You can also lock a mobile ID when you click Get mobile ID in Self-Service, and you already have a mobile ID. In that case, a Lock button is available in Self-Service, and after you have clicked Lock, the current mobile ID is locked and you can directly get a new mobile ID.

Prerequisites

The mobile ID must be in state active.

Step-by-step instruction for the self-service user

Log in to Smart ID Self-Service

Log in to Smart ID Self-Service with your user account.

Lock mobile ID

There are two ways to lock a mobile ID:

In Smart ID Self-Service, on the Dashboard:

Click Get Mobile ID.
If you already have an active mobile ID, click Lock to lock that mobile ID.

To cancel the process, see "Cancel the process" below.
You will then be directed to the same steps as in Get mobile ID (self-service user).

In Smart ID Self-Service, on the Mobile ID menu:

Click on your active mobile ID.
Select Possible actions and click Lock Mobile ID.

Cancel the process

To cancel the process:

Click Cancel to close the process.
Click Next to proceed with the process.

Use case details

Overview and technical details

Use case description	As a self-service user I want to lock my active mobile ID
Outcome	End state for mobile ID = locked End state for the certificates in Identity Manager = revoked End state for the certificates in CA = revoked
Symbolic name	MobileIDSelfServiceProcLock
Process name	Lock mobile ID
Component	Smart ID Self-Service
Required mobile id state	Active
Process start	On the Self-Service start page > Lock mobile ID

Use case scenarios

A self-service user wants to lock an own active mobile ID

Lock mobile ID (self-service user)

Prerequisites

Step-by-step instruction for the self-service user

Use case details

Use case scenarios

Related information