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Unblock PIN offline (self-service user)

Owned by Ann Base (Deactivated)
Last updated: Dec 08, 2023 by Ylva AnderssonVersion comment
1 min read

Use case scenario

A self-service user wants to unblock the PIN code for a card offline.

This article describes how a self-service user unblocks the PIN code for a card offline in Smart ID Self-Service. This can be used when the user has a blocked card but still have access to Smart ID Self-Service through an other login method and want to unblock the card using challenge/response. See the Cards package.

This use case is disabled by default. 

Prerequisites

  • The self-service user and the card must be in state "active"

  1. Log in to Identity Manager Admin with your admin user.

  2. Go to Home > Cards.

  3. Select and edit Card.

  4. Select the Active tab.

  5. In Additional Commands, click New (the pen symbol) to add a row.

  6. Select Unblock PIN offline from the drop-down list in Process.

  7. Click Save.

Step-by-step instruction for the self-service user

  1. Log in to Smart ID Self-Service with your user account.



  1. In Smart ID Self-Service, click Card.

  2. Select the blocked card. 

  3. Click Possible actions and select Unblock PIN offline.

  4. Enter the challenge code in the Challenge field. A challenge code is, for example, displayed in Windows logon when a user is trying to unblock a card.

  5. A response code is generated from the challenge code. Enter it in the field on the PC.

  6. Enter a new PIN code twice.

  7. Click Next.

To cancel the process, see "Cancel the process" below.





Use case details

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