• If the Request card use case is disabled, the card can be issued directly from the user in state "active"
• If the Request card use case is enabled, an approved card request must have been done and the card must be in state "approved"

1. Log in to Identity Manager Admin with your admin user.
2. Go to Home > Identities.
3. Select and edit User.
4. Select the Active tab.
5. In Additional Commands, click New (the pen symbol) to add a row.
6. In Additional Commands, select Request card to add it to the Process list.
7. In Mapping, select CardsMapUserToCard.
8. Click Save.

1. Log in to Identity Manager Admin with your admin user.
2. Go to Home > Identities.
3. Select and edit User.
4. Select the Active tab.
5. In Additional Commands, click New (the pen symbol) to add a row.
6. In Additional Commands, select Issue card to add it to the Process list.
7. In Mapping, select CardsMapUserToCard.
8. Click Save.

1. Log in to Identity Manager Operator with your user account.
   

You can start to issue a card in two ways:

Issue a card directly from the user

1. In the Quick search drop-down list, select User and search for the user that shall have a card.

2. Click Issue card.
   

   To cancel the process, see "Cancel the process" below.

3. The card will be printed.

   Depending on the configuration, there can be options added to the use case, see "Options" below.

Issue a card that was previously requested and approved

1. In the Quick search drop-down list, select User and search for the user that shall have a card.
2. In the related object section on the screen, select the card with the state approved.

3. Click Issue card.

   To cancel the process, see "Cancel the process" below.

4. Card data and user data is show. Click Next.

   Depending on the configuration, there can be options added to the use case, see "Options" below.

5. The card will be printed.

To cancel the process:

1. Click Cancel to close the process.
2. Click Next to proceed with the process.

The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.

Option: Provide PIN information

• Default = print (print a PIN letter)
• To manage the option, see here: Cards - Manage option to send PIN information

Option: Set PIN length

• Default = 6 
• To manage the option, see here: Cards - Manage option to set PIN length

Option: Provide PUK information

• Default = nopuk (no PUK information is provided)
• To manage the option, see here: Cards - Manage option to send PUK information

Option: Set PUK length

• Default = 8
• To manage the option, see here: Cards - Manage option to set PUK length

Option: Provide the possibility to select what kind of certificates that should be issued

To manage the option, see Cards- Manage option to select what certificates to issue

Option: Provide the possibility to recover encryption certificates

• Default: Automatic recovery of the latest three encryption certificates in the background
• Option: Display a form to select encryption certificates manually
• To manage the option, see Cards - Manage option to decide how to recover encryption certificates

Option: Set end state for the card

• Default = false (the card is issued)
• To manage the option, see here: Cards - Manage option to set the card end state

Option: Set end state for the certificate

• Default = false (certificates on hold)
• To manage the option, see here: Cards - Manage option to set the certificate end state