This article describes how an operator requests a card for a user in the Cards package in Smart ID Identity Manager.
For the Request card use case, you can select to have an approval step or not.
Request card with approval
- Approval steps are required before a card can be issued (produced)
- The card will be in state "requested"
- When the card request is approved, the card will be in state "approved"
- The next step is to issue the card via single production or via batch order, see Issue card or Issue multiple cards (batch order)
Request card without approval
- Approval steps are not required and the card can be issued (produced) right away
- The card will be in state "approved"
- The next step is to issue the card via single production or via batch order, see Issue card or Issue multiple cards (batch order)
Prerequisites
Prerequisites
- The user that shall have the card must be in state "active"
Enable the Request card use case
- Log in to Identity Manager Admin with your admin user.
- Go to Home > Identities.
- Select and edit User.
- Select the Active tab.
- In Additional Commands, click New (the pen symbol) to add a row.
- In Additional Commands, select Request card to add it to the Process list.
- In Mapping, select CardsMapUserToCard.
- Click Save.
Enable the Issue card use case
- Log in to Identity Manager Admin with your admin user.
- Go to Home > Identities.
- Select and edit User.
- Select the Active tab.
- In Additional Commands, click New (the pen symbol) to add a row.
- In Additional Commands, select Issue card to add it to the Process list.
- In Mapping, select CardsMapUserToCard.
- Click Save.
Step-by-step instruction for the operator
Log in to Identity Manager Operator
- Log in to Identity Manager Operator with your user account.
Request card
In the Quick search drop-down list, select User and search for the user that shall have a card.
Click Request card.
- Card data and user data is shown. Common name and UPN are fetched automatically.
Click Next to request the card.
Cancel the process
To cancel the process:
- Click Cancel to close the process.
- Click Next to proceed with the process.
Use case details
Overview and technical details
Use case description | As an operator I want to request a card |
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Outcome | - A card request is created
- End state for the card = "approved" (no approval step) or "requested" (with approval)
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Symbolic name | CardsProcRequest |
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Process name | Request card |
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Component | Identity Manager Operator |
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Process start | On user profile>User>Request card |
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Options
About the options
The options are configured by the administrator via a script in Identity Manager Admin and can be used by the operator and self-service user.
Add an approval step
Option: Add an approval step