Replace card - Physical ID

When an employee card is old or defective, it can be replaced, either in Smart ID Self-Service or Identity Manager.

Standard workflow

	Actor	Action	Option	Physical ID	Digital ID	Physical access

	Actor	Action	Option
1	Registration officer	In Identity Manager: Browses for the person and selects Replace card.	-
2	CA	Revokes the certificates.	-
3	Identity Manager	Generates new PUK and PIN.	-
4	Identity Manager	Sends card information to the PACS. Old card gets inactive.	-
5	Card production administrator	Produces new card, verifies the card.	-
6	Card production administrator	Prints PIN information letter.	Sends a PIN email.

BPMN process: PcmProcReplaceEmployeeCard

The Physical access processes are modified and overwrites the corresponding Digital ID process.

Option	Physical ID	Digital ID & Physical access

Option	Physical ID	Digital ID & Physical access
Replace employee card	CCProcReplaceEmployeeCard	PcmProcReplaceEmployeeCard (see image)